What do you consider the biggest future challenge for 00, as well as for Willamette and Oregon wine?
For us, it’s the cost of doing what we do. For example, for our pinot noir, we use a method that I call the berry snipping method. So when the pinot noir comes in, we take each cluster and we snip every single berry at its pedestal off of the stem or the main stem. We have intact pinot noir berries. Then we put them into Italian clay amphora and ferment them there. It takes a team of about 15 people 5 to 6 hours to snip off enough berries to fill one amphora. We have 16 amphorae. We go through those a couple of times for each harvest, so it's enormously time consuming. I pay those people $25 an hour to do it. It's very expensive, but it produces a wine that I am really excited about. However, I can't charge $20 a bottle for that wine because it would be impossible to sell. It’s just weighing all of those factors. You have to look at what you want to do, how you want to do it and how does that fit together with the economics of the business? It’s just Kathryn and me running things at this point. We're an asset-light company. We don't own vineyards. We don't own a winery. We focus on making the best possible wine we can.
The other challenge is climate change. I think everyone's grappling with it. But one of the fantastic things about being in the Willamette Valley and particularly with chardonnay, is we have an opportunity to make absolutely stunning wine, even in circumstances of increasing temperatures during the growing season.
What’s your feeling about the potential of chardonnay and pinot noir, not only in Oregon and France but overall?
When we go out on these business trips, I pour 10 wines for people and I see that people are gravitating toward the chardonnays more. The chardonnays sell immediately before the pinots, though the pinots are still selling. They say that while 20 years ago they would have just drunk red wine, they are now drinking at least as much white as reds, and in many cases, more white than red. That’s a fantastic opportunity we have being here in the Willamette Valley and also in Burgundy and Champagne. People are also drinking reds that are lighter, less alcoholic, more elegant and with finesse. And that's certainly the opportunity that you have with Oregon pinot noir. There’s a bright future for both varieties.
Kathryn, hello! Since your background is technology, can you talk about how you’ve brought your own innovations into the family business?
[Katherine:] The global economy is changing. It's getting faster. People are global citizens. They're traveling, they like to enjoy food and wine all over the world, and they want it to come from a very specific place. I think that wine consumers of all ages are changing how they're ordering, buying and shipping their wine, so we’ve been implementing approaches like text messaging. There’s a company called Red Chip that we're using where I can use AI data to surface my very best customers or people who would be interested in very specific wines and then send them specific offers, and they can reply to me with a simple Y or N, or a number with how many bottles they want. And then I can use the e-commerce software program Commerce Seven to just automatically, within a few seconds, process their order. So text messaging has been very revolutionary for us. I'm really happyto be utilizing tools that will help me get back to people faster and to really use data to understand what our wine drinkers want. It’s not replacing that personal touch. It actually helps me scale that personal touch directly from myself and Chris to our customers.
– Susan Kostrzewa